Privacy Policy
We value your privacy at Wander Language Bonfire
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we collect information you voluntarily share. This includes your name, business name, email, phone, delivery addresses, and specific floral requirements. We also gather payment details when placing orders, though processed securely via our payment partners.
For our corporate clients, we may collect additional business details such as company registration information, preferred delivery times, and budget needs. This helps us tailor our service to meet your business requirements.
Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve site performance and understand how clients find our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Wander Language Bonfire respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards. This includes secure storage, encrypted transmissions, and restricted access to personal data within our team.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information when it travels between your browser and our infrastructure.
Limited Access
Only staff members who require the data to deliver services have access to customer information.
Although robust security measures are in place, no online transmission method is completely secure. We regularly refresh our security practices to counter emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may access, update, erase, or limit how we use your information.
To exercise these rights, please reach out using the contact details at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. retention durations vary based on data type and the purpose of collection.
Typical Retention Periods:
- Customer contact and order details: about three years after the last service interaction
- Payment records: approximately seven years for tax and accounting needs
- Website analytics data: around two years and two months for service enhancement analysis
- Marketing preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
We employ cookies and related technologies to enhance your browsing experience and learn how visitors interact with our site. Cookies enable us to recall your preferences and assess how the site performs.
You can adjust cookie preferences in your browser settings. Note that turning off some cookies might impact how the site works. For more details about our cookie practices, see our Cookie Policy.
Third-Party Links
Our site may include links to external sites or services. This privacy policy covers only Wander Language Bonfire and our website. We are not responsible for the privacy practices of other sites.
We recommend checking the privacy policies of any external sites you reach via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal requirements. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Wander Language Bonfire Privacy Team
Floral Court, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.